Compliance

Barristers London is regulated by the Bar Standards Board (BSB), the regulator of barristers and other regulated legal entities (firms, partnerships, companies). Barristers London works to exacting standards and policies, as set out in the BSB Handbook. Each of our barristers, just like the English/Welsh Bar generally, is self-employed. In other words they are wholly independent practitioners, albeit they work under the corporate umbrella of Barristers London

Fees: Direct Access Clients – Our fees will be set out in a client care letter and/or by email. Payment can be made by bank transfer, debit or credit card payment, or cheque. Terms apply. Each barrister will be paid into their personal bank account, which is standard for the profession, as each barrister is independent.

Barristers Identities: To confirm our barristers bona fides, you can look at the register of barristers that are regulated by the BSB. To avoid scams on the internet, you should not hesitate to require a barrister to prove their identity by additionally producing photo ID. Beware of people masquerading as real barristers. Use the following search tool to identify whether a named individual is a registered barrister:-

Search the Register of Barristers in England and Wales

Compliments

Our barristers have worked with many clients over the years and have received much positive feedback. You can read examples of the feedback we have received. For more details, see our Testimonials

Complaints

Barristers London operates a complaints process in accordance with the Bar Standard Board and Legal Ombudsman’s requirements. In the first instance, any complaint must be made to Barristers London. If you are thereafter disatisfied with our adjudictaion process, you can take your complaint to the Legal Ombudsman for resolution. Time-limits apply. Click on the link to view a copy of our London Barristers Complaints Policy in pdf format.

Complaints Management

Complaints are initially handled in-house by Chambers (in the first instance), and can be referred to the legal ombudsman for further consideration. The BSB liaises with the Legal Ombudsman. Here is the step by step guide to making a complaint about the fees we charge.

Step 1: If you have a complaint about the fees we have charged you should take the matter up with our clerks in the first instance.

Step 2: If you are not satisfied with the resolution (or have a different complaint), you should use our complaints policy.

Step 3: If you are unhappy with our complaint determination you can take the matter to the Legal Ombudsman.

See our complaints policy for more information about how to complain about the fees we charge, and for the contact details of the Legal Ombudsman.

See the Legal Ombudsman’s Decisions on lawyers generally. The legal ombudsman investigates complaints relating to the conduct of registered barristers and other regulated lawyers.

Complaints Time Limits:

You must complain to the Legal Ombudsman either within six years of a barrister’s actions/failure to act, or no later than three years after you should reasonably have known there were grounds to complain. You must also complain to the Legal Ombudsman within six months of receiving your barrister’s final response to your complaint.

Privacy Policy and Terms of Use

View Barristers London privacy policy, and our website’s terms of use.

Our Terms of Instruction

Our Standard Terms of Instruction (the Bar’s Standard Terms) will apply to all solicitors’ instructions. Lay clients will be sent and asked to confirm agreement to a client care letter setting out our terms and fees, before any work is undertaken. We do not charge fees merely for discussing fees, at any time. The contract is between the barrister and the lay client or their solicitor, depending on the type of instruction.

Our Fees

See our fees page for more information about our competitive fees.

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